Deliveries Information

There are some areas of the UK where we may be unable to deliver. These are: The Isle of Wight, Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor, Shetland Isles, Ireland and Scottish Highlands (however, please call to discuss the details as delivery may be possible depending on the products in question).

Our deliveries are restricted to the UK Mainland. With prior agreement we can arrange to have your goods delivered to a UK based shipping agent of your choosing for forward delivery outside of the UK at your own cost. Please call 01273 628618 option 1

It is our normal policy for goods to be delivered to the registered address of the cardholder. In certain circumstances and solely at our own discretion, deliveries can sometimes delivered to an alternative address.

Our normal local connection service to freestanding non gas products over £150 is subject to compatible plumbing and electrical services. We will not be involved in any alterations of any kind especially involving carpentry or requiring a specialist electrician or plumber. This connection service will not be completed if we experience extreme difficulties.

We can remove your old appliance at the rate applicable at the time of ordering and undertaken on the basis of one for one at the time of delivering your new machine. This charge can vary from time to time as a result of current legislation and external forces.

Sales not subject to the current Distance Selling Regulations are subject to a restocking fee on items returned, refused or cancelled by the customer.

Local delivery and unpacking/removal of the packaging is not chargeable at the time of delivery. We do make a charge for the various installation and removal services.

Connection detail-

We will remove any transit bolts or fastenings, and then inspect the product to ensure its quality and suitability. We will checking for marks, dents and will ensure that any hinges are free moving.

We then inspect the requested connections making sure they are suitable, safe and that they are correct and in proper condition. We usually do not hardwire any appliances in unless arranged beforehand. Electric plug sockets must be in good condition and complete . Wet connections must be to a current British Standard Pipe Thread connection.

We will then correctly position the appliance checking clearances, stability, that it is level and for any necessary clearances.

We will plug everything in and turn it on and undertake a basic test before we leave.

Integrated or built in appliances are not included in the basic connection service but installation can be arranged at the time of sale at an additional charge.

What you can do for us

There must be adequate space for our engineer to work in, free from any obstruction or hazard. Obstacles must be removed from the installation location and also the path taken into and through the property. All flooring must be protected. This route must also be big enough for a minimum width totalling that of the appliance plus 20cm from the floor to the height of the appliance.

Any doorways must also be greater than this minimum width. If a turn is required than the minimum width must be at least 150% the width of the machine.

Please ensure that there are no wires, nails or sharp surfaces exposed that our engineers may risk coming into contact with. If safety equipment is required at a construction site for example then this information must be given to ourselves to ensure one of the correct qualified crew are selected.

Our crew have the right to refuse to complete the installation if their or any other person’s health or safety may be put at risk or cannot be completed through experiencing extreme difficulties.

If any of these condition have not been meet prior to, and or during the installation a refund cannot be issued. If you feel that you will not be able to fulfil the requirements a refund will be issued up to 24 hours before delivery.

Minimum transport width is calculated by the maximum width of the appliance, plus 20 centimetres. The maximum width is the greater of the two horizontal plans. (depth, width)

The customer is asked to closely inspect the goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged goods should not be accepted. We will return the rejected items to our warehouse and endeavour to replace them as soon as possible. It is recommended that all customers should read the instruction booklets normally supplied by manufacturers before operating a new appliance. Often, problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation. Whilst we take pride and care when carrying out deliveries we will not be held liable for any accidental damage however caused.